The training includes the introductory training, a detail on data structures and data types, identifying customization needs, scheduling of time-bound, routine and isolated migration bouts in a detailed manner.
6 Months unlimited access to email and phone support. Complete support (through email and phone) to your IT personnel for incident support, situational guidance and functional hand-holding during use of VKonnact. Includes sharing of any updations/new editions in Quick Setup Guides, Reference Manuals etc in soft copy for the six-month subscription period.
Solutions to the general questions like “how do I do…”, “Why does a particular error/message arise”, “where have I gone wrong”.
Remote support is provided via email, phone and web-based call login. Consulting support is given via email, remote access, WebEx and through video /audio conferencing if needed.
All the support calls (phone, email or fax) are logged into our CRM call tracker system and a register is maintained. Each support/issue related to a particular case is added to the original log. In case, the time required to solve any issue exceeds more than 60 seconds, VKonnact will verify whether the call is of a support or consulting nature and if yes, the call will be forwarded to the development or consulting team for providing an estimate for the completion of the services. Prepayment of these services is required.
In case, issues are related to the bug within the VKonnact software, client will not be charged for the support work and any charges taken in advance shall be reversed.
Support is given only during business hours .However; it can be arranged for a requested time/hour on chargeable basis.
The support desk is not available for completion of consulting activities, staff training or developmental projects.
On-site visit and support.
Any dealing with external accountants, web consultants or other companies on behalf of the client will be done on chargeable basis and will be considered as a consulting function. Only the Product Director of VKonnact can make exceptions to this, if agreed.
Resolution of third party issues. Notwithstanding the fact that VKonnact personnel do have a variety of third- party software skills, no assurance can be given to resolve issues involving third party software. For all matters found beyond VKonnact’s capabilities, tech-support will need to be contacted to overcome such challenges.
Any service which is of training in nature.
Scripts and customization for the products developed by us.
Any feature, data-structure or interface enhancements or related software would involve programming and /or redesigning with SQL and any programming language.
Issues that cannot be resolved over the phone or email and requires additional investigation – will be charged.
Issues related to training will be charged.
Training might be suggested and provided at discounted rate if multiple calls for the same issue are received.
Clients must have two accredited team members and support will be given to the trained staff only. Clients must update in case of the relevant staff changes. Hereby, the client ensures a consistent business practice and also the service desk avoids un-necessary repeat calls for the same issue(s).
The authorized personnel contacting VKonnact for support should have the knowledge of the support agreement. So if any chargeable time is utilized, the person contacting should have had obtained prior approval.
The person contacting for the support should have either an in house training or should have attended our training. If not trained previously, then usual training rates apply to train the person.
This video gives a high level overview of how VKonnact can be beneficial for Microsoft Dynamics GP Data Integration as well as View existing Microsoft Dynamics GP.. [...]
Who Loves Us
VKonnact was designed & delivered with programming & design by FLOVIAN IT SERVICES. They put in a Herculean effort in tandem with our team to get the job done. The team listened to our thoughts and suggestions & far surpassed our expectation.
Steve DeJohnCFO at ABCO Fire Protection
This is a quick, effective team that really cares for their client’s success. I saw the integration, innovation & automation and that’s why I highly recommended VKonnact for Microsoft Dynamics GP data Integration requirement